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Frequently Asked Questions

Frequently Asked Questions

  • Do you have a minimum order?
    We do have a minimum order, and it is one! We can accommidate any job from two to two thousand and any quantity with any design in between and above.
  • Is there a set-up fee for all designs?
    Not all. These fees only apply when a design needs set-up to be embroidered and is a one time charge. The set-up fee for embroidery will vary based on stitch count and that changes with size and complexity of the design. For basic names and other stitched lettering there is no fee for setting up the design. A set up fee may apply if the art work we are given is of poor quality and hard to work with. The cost in that situation is based on how long it takes to make the design usable for us.
  • Will you decorate items I did not purchase at your store?
    Yes we will. We can decorate your clothing that you bring or send into our store as well as decorate the clothing that you have bought from us in case you later decide that it requires some sort of decoration.
  • At what quantity will I receive a discount?
    Discounts on all of our items vary based on how high the actual quantity is and which of our suppliers it is coming from. The best way to find out is to inquire at the time you place your order and find out the amount of discount you can receive based on the quantity of items you are planning to order.
  • How long will my order take?
    Our standard turnaround time frame is two to three weeks, which has constant potential to become a sooner or later date depending on our work load. But, we will always adjust the due date appropriately to accomodate your needs for an event, holiday, or whatever the case may be.
  • How big can you make signs?
    With banners and all other vinyl we can print four feel wide and connect sections for unlimited width. There is also no limit to how long a sign is becase we can cut and print to any length you request.
  • Is there any extra charge for several colors?
    We do charge extra for more colors in a few situations. Screen printing clothing and imprinting on our promotional items do require us to charge extra for more than one color. Also, when heat pressing vinyl there is a charge for a second color or for choosing a vinyl that involves several colors. However, when printing on vinyl, direct to garment printing, and with embroidery there is no additional charge for extra colors.